Volkio German Lube Return Policy

At Volkio German Lube, we prioritize customer satisfaction and strive to ensure that you are fully satisfied with your purchase. If you are not completely satisfied, we have outlined our return policy to make the process smooth and hassle-free.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Products must be returned within 30 days of receipt.
  • The items must be unopened, unused, and undamaged.
  • A Return Authority Number (RAN) is required before any product can be returned.

How to Request a Return

  1. Contact Our Support Team:
    Reach out to our customer support team via email or phone to request a Return Authority Number (RAN). Provide your order number, details of the product you wish to return, and the reason for the return.
  2. Packaging the Product:
    Ensure the product is securely packaged in its original condition to prevent any damage during transit.
  3. Return Shipping:
    • Customers are responsible for all return postage charges.
    • We recommend using a trackable shipping method to ensure your return reaches us safely.

Inspection and Refunds

  • Once we receive your returned product, our team will inspect it to ensure it meets the return eligibility criteria.
  • If the return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

Non-Returnable Items

Please note that the following items are not eligible for return:

  • Products that have been opened, used, or damaged after receipt.
  • Custom or special-order products.

Exchange Policy

At this time, we do not offer direct exchanges. If you wish to exchange a product, you may return the item as per the return policy and place a new order for the desired product.